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Privacy Policy

Privacy Notice

Introduction

CertBureau takes your privacy extremely seriously. This Privacy Notice is meant to explain your rights and address any questions you may have about your personal information. If you require additional information, please contact: Contact@certbureau.com.

If you have a contract with one of our subsidiaries or group companies, the CertBureau company or companies named in your contract, as well as the CertBureau company to which you have provided extra consent, will be the controllers of your data. Otherwise, CertBureau will be the controller of your data.

Our personal data handling policy and procedures are designed in accordance with the 1995 European Union Data Protection Directive (Directive 95/46/EC), the General Data Protection Regulation (GDPR), and applicable national law.

1. What personal data do we collect?

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes:

  • Name

  • Home or work address, email address and/or phone number

  • Job title

  • Payment and delivery details, including billing and delivery addresses and credit card details (where you make purchases from us)

  • Personal data related to the browser or device you use to access our website

  • Internet browser and operating system

  • Recordings of calls you make to our customer service team

  • Any other information you provide

2. How do we use this personal data and what is the legal basis for this use?

We use your personal data for:

  • Contractual purposes, such as fulfilling purchases or providing services (identity validation, payment acceptance, delivery).

  • Compliance with applicable law and regulation.

  • Legitimate business interests, including legal rights protection, regulatory purposes, and legal claims.

  • Responding to comments or complaints, with your express consent.

  • Tailoring our messages, website, and services, based on legitimate interests.

  • Monitoring website usage to improve products, content, services, and protect systems.

  • Fraud prevention, including validation checks via third parties (e.g., PayPal).

  • Monitoring customer accounts to detect crime or security incidents.

  • Recording telephone calls for quality, training, and security purposes.

  • Inviting you to participate in market research or surveys.

We may also send you direct marketing related to CertBureau’s products and services. You can opt-out anytime by contacting Contact@CertBureau.com.

3. With whom and where will we share your personal data?

We may share your data with:

  • CertBureau subsidiaries for administration and service delivery

  • Professional advisors, including consultants, auditors, legal, and financial experts

  • Marketing and communication agencies

  • Market research companies

  • Suppliers, business partners, and sub-contractors

  • Search engine and web analytics providers

We may also share your data with:

  • Government authorities or law enforcement officials, when required by law

  • Third-party service providers (e.g., hosting, maintenance, identity verification)

  • Prospective buyers, if our business is sold or merged

4. How long will you keep my personal data?

  • We keep your data only as long as necessary to fulfill the intended purpose.

  • Customers: Data will be stored for the duration of the contract and up to 5 years after, with updates possible after 3 years unless you unsubscribe.

  • Customer Service Queries: Data kept for the query’s resolution period plus two weeks.

5. Where is my data stored?

Your data may be transferred and stored outside the European Economic Area (EEA). Adequate protections are ensured either through European Commission-approved laws or equivalent safeguards. For more information, contact our Privacy Team.

6. What are my rights in relation to my personal data?

You have the right to:

  • Opt-out of marketing communications at any time.

  • Withdraw your consent for processing at any time.

  • Request correction or supplementation if your data is inaccurate or incomplete.

  • Request a copy of your personal data (subject to restrictions).

  • Request data portability for automatically processed data.

  • Request to limit or erase your data in certain cases (e.g., withdrawal of consent, unnecessary usage).

7. Where can I find more information about CertBureau’s handling of my data?

As mentioned, data may be transferred and processed outside the EEA under secure conditions.
You can obtain more information by contacting our Privacy Team at Contact@CertBureau.com.

 

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